Detrics Help Center

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Plans & Billing
Getting Started with Your 14-Day Detrics Premium Trial
Announcements

Getting Started with Your 14-Day Detrics Premium Trial

Try all premium features when you're ready - connect once to activate your trial. Enhanced with faster refreshes and 400+ new fields for TikTok & Meta

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How Detrics Saves Your Time

How Detrics Saves Your Time

Stop spending hours copying data across marketing platforms. Detrics automates your entire workflow, saving analysts an average of 5 minutes per query

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How to Manage Your Subscription and Payment Information

How to Manage Your Subscription and Payment Information

Learn how to check your subscription status, update your payment method, and access your invoices easily through our app.

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Detrics for Looker Studio
Announcements

Detrics for Looker Studio

You can now access our datasources in Looker Studio.

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Clean Detrics Cache
Tutorials

Clean Detrics Cache

Solve common issues like app not responding or unexpected errors

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Learn how to solve common connection issues with our integrations.
Execution errors

Learn how to solve common connection issues with our integrations.

Sometimes datasource's connection expires and re-authorization is required. We email users when it happens 😉

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"We couldn't locate a sheet with the provided name" 🔎
Execution errors

"We couldn't locate a sheet with the provided name" 🔎

Did you delete or rename your spreadsheet? No problem, see how to fix it.

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How are your Monthly Queries calculated?
Tutorials

How are your Monthly Queries calculated?

Learn how to locate your Detrics usage report within our application and understand our methodology for calculating this figure.

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🔌 Connect Facebook Ads to Detrics
Tutorials

🔌 Connect Facebook Ads to Detrics

Access to all your Ad Accounts and start building queries to explore all your marketing campaign's data.

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🔌 Connect Google Ads to Detrics
Tutorials

🔌 Connect Google Ads to Detrics

Unlock access to all your Campaigns, Ad Sets, Ads and Keywords on all your Google Ads Accounts.

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🔌Connect Universal Analytics and Google Analytics 4 to Detrics
Tutorials

🔌Connect Universal Analytics and Google Analytics 4 to Detrics

Unlock access to all the Analytics properties and views available to you, and build queries to retrieve data from your website traffic or mobile app.

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Transitioning from Beta to Live 🚀
Announcements

Transitioning from Beta to Live 🚀

Detrics is going live soon. Find out how we are planning to charge for our services and all the amazing new features our product is going to have.

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Get started
Tutorials

Get started

Learn how to install Detrics and run your first query with our app.

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Frequently Asked Questions

How are queries counted in my plan?

It's the number of times you import data into your spreadsheet. This includes manual executions, where you run queries through our Sheets Add-on UI, and automatic executions, which you can schedule through our app and are run programmatically on our servers.

To learn more, check out our support article.

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Do I need a credit card to start using Detrics?

No way! You can try out Detrics completely free of charge and without any payment setup here:  get started.

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What is the best plan for me?

Start using Detrics for free right away, and once you reach the query or row limit, we'll let you know. We've created our free plan for two reasons:

1 - So anyone can try our app before purchasing a subscription and ensure they're making the right decision.
2 - If you don't plan to pay for our service because you don't need many queries, you can still automate those tedious manual data uploads that disrupt your daily workflow. Ultimately, we do this out of our love for automation and our desire to create more creative space in your day ❤️.

You can progressively upgrade your subscription as your use of Detrics grows.

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What happens if I exceed my Query limit?

If you're a Pro, Business, or Business+ user, we won't block your executions. We know how catastrophic that could be for your dashboards and automated systems.

First, we'll notify you by email when you've consumed 50% and 90% of your limit. If you exceed your limit in a given month, we'll contact you so you can pay $10 USD for every 1,000 additional queries above your plan limit ($6 USD if you're Business+).

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What can I do with 1.000 Queries a Month?

Well, let's say you want to use those queries for two different purposes. One is having automated dashboards, and the other is using Detrics to download ad hoc data and conduct quick data analysis sessions.

We know that on average, our users make around 50 manual queries for data analysis sessions per month.This leaves you with 950 queries to automate with triggers and keep your dashboards refreshed. If we assume that each dashboard needs 3 automated queries from 3 different sources, then with 950 queries per month you can create either:

- 316 monthly refreshed dashboards
- 79 weekly refreshed dashboards (assuming 4 weeks per month)
- 10 daily refreshed dashboards

Depending on your business needs, you can create different combinations to maximize the value of your queries.

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What can I do with 3.000 Queries a Month?

Well, let's say you want to use those queries for two different purposes. One is having automated dashboards, and the other is using Detrics to download ad hoc data and conduct quick data analysis sessions.

We know that on average our users make around 50 queries manually for data analysis sessions per month. This leaves you with 2,950 queries to automate with scheduled queries and keep your dashboards refreshed. If we assume that each dashboard needs 3 automated queries from 3 different sources, then with 2,950 queries per month you can create either:

- 983 monthly refreshed dashboards (2,950 ÷ 3)
- 227 weekly refreshed dashboards (2,950 ÷ 3 ÷ 4.33)
- 32 daily refreshed dashboards (2,950 ÷ 3 ÷ 30)
- 1 hourly refreshed dashboard (2,950 ÷ 3 ÷ 720)

Depending on your business needs, you can create different combinations to maximize the value of your queries.


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I've already subscribed to Data Dojo 🏯, how do I add users to my plan?

First of all, welcome to our amazing Data Dojo Plan. Contact us at support@detrics.io specifying a list of emails and we'll add them to your workspace for you!

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What is a Dataplug?

A Dataplug is a thing that plugs data into your sheets with magic

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How do I start using Detrics?

Follow our super user-friendly onboarding here: get started

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